RETURNS. Due to the nature of our products we do not accept returns.
EXCHANGES. At this time, we can only exchange items if they are defective or damaged on part of Tawny Beauty.
DEFECTIVE RETURNS. In the unlikely event your order arrives damaged or defective on our part, please reach out to us immediately within 48 hrs. of receipt at firstname.lastname@example.org.
In order to effectively process your claim we will need photos of the issue and your order number, it should start with 'TB #.' Once verified, you will be issued a prepaid shipping label to return the damaged good(s). Your sku identical replacement will be shipped within 1-3 business days following receipt of the damaged merchandise.
Do not attempt to return an order for damage/defect prior to reaching out to us for return authorization. Doing so does not automatically guarantee return approval and we will be unable to reimburse any out-of-pocket shipping expenses.
REFUNDS. As we do not offer returns, all Tawny Beauty orders are final sale. Should you require a damaged/defective goods exchange and the item is unavailable for immediate replacement we will issue you a refund via TB eGift card.
SHIPPING FEES. This fee is charged directly by and paid to the courier for the provided service of shipping your order to you. We are therefore unable to reimburse shipping fees for any reason, including but not limited to: refused order, failure to respond to customs, damaged/defective goods, etc.
RETURNED TO SENDER. Orders returned to us due to an error on our part will be reshipped within 1-3 business days following receipt, at no additional cost.
If an order is returned to us due to an error on your part, you will be responsible for the return shipping fee. The order will be reshipped within 1-3 business days following payment. Be sure to enter the complete mailing address at checkout, i.e. apt/suite, company name, etc.
Orders returned to us at the customers request, or due to customer error (when customer fails to remit reshipping fee), are treated and handled as refused orders.
REFUSED ORDERS. If your order is returned to us as refused delivery and it is intact, unopened, and in its original packaging; you will receive a full refund, less an automatic 10% restocking fee.
If your order is returned to us opened, tampered with, or without its original packaging; you will be refunded 50% of the order total and assessed an automatic 50% restocking fee.
Any offers, discounts, or rewards points earned on refused orders are automatically forfeited by the customer. Shipping fees are 100% non-refundable.
Any portion of the refused order purchased as a subscription will be assessed a restocking fee based on the full product price and refunded the remainder paid.
For any additional questions or concerns, contact us at email@example.com.